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Terms and conditions

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By accessing, you agree to the following conditions :

Legal information

* All statements (especially online prices and calculations) are without guarantee. We cannot guarantee that all these data are current at all times.

* Dixi Polytool SA is not liable for damages by third parties, imported data (viruses, worms, gift traps) and for links from or to other web pages. We have no control over the content and form of non-Dixi Polytool SA web pages.

* We reserve the right to change or update the information on this site without notice. The same applies to improvements and/or changes in the products and programs described on this site.

* Dixi Polytool SA shall in no event be liable to you or any third party for any direct, indirect, special or other damages caused by access to this page or its links. Our liability for loss of profit, business interruption, loss of programs or other data in your information systems is excluded. This applies even if our attention has been expressly drawn to the possibility of such damage.

* Cookies are data elements that a web page can send to its network browser to better assist you in database-driven systems. However, you have the possibility to set your network browser in such a way that it informs you as soon as you receive a cookie. Therefore, you can decide whether you want to accept it or not.

Privacy Policy

The responsible body within the meaning of data protection laws, in particular the basic EU Data Protection Regulation (GDPR), is

DIXI Polytool SA
Avenue Technicum 37
CH-2400 Le Locle

Tel. +41 (0)32 933 54 44

Contact details of the Data Protection Officer in the EU

The Data Protection Officer of the controller can be contacted at the following address:

DIXI Polytool GmbH
Carl Benz Strasse 11

Tel. +49 (0)7231-1 68 98-0

General note

Under Article 13 of the Swiss Federal Constitution and the provisions of the Swiss Confederation on data protection (Data Protection Act, DPA), everyone has the right to protection of their privacy and protection against the misuse of their personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection provisions and this privacy policy.

In cooperation with our hosting providers, we make every effort to protect the databases to the best of our ability against unauthorized access, loss, misuse or falsification.

We would like to point out that the transmission of data over the Internet (e.g. communication by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

By using this website, you agree to the collection, processing and use of data in accordance with the following description. This website can be visited without registration. Data such as the pages called up or the name of the file called up, date and time are stored on the server for statistical purposes without this data being directly related to your person. Personal data such as name, address or e-mail address is collected on a voluntary basis as far as possible. The data will not be passed on to third parties without your consent. 

Duration of storage

The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. In the case of data entry for the provision of the website, this is the case when the respective session is terminated.

If the data is stored in log files, this is the case after a maximum of seven days. Longer storage is possible. The IP addresses of the users are then deleted or distorted so that an assignment of the calling customer is no longer possible.

Possibility of opposition and elimination

Data entry for the provision of the website and the storage of data in log files are mandatory for the operation of the website. The user therefore has no opportunity to object to this.

Contact form and email contact

a) Description and scope of data processing

Our website contains a contact form that can be used to contact us electronically. If a user makes use of this possibility, the data entered in the mask is transmitted to us and stored. These data are :

  • Company name
  • Service
  • Name
  • First name
  • Street / No.
  • Postal code / City
  • Phone
  • Fax
  • Email
  • Comment

We obtain your consent to data processing as part of the dispatch procedure and refer to this privacy statement. It is also possible to contact us via the e-mail address provided. In this case, the user’s personal data transmitted with this e-mail will be stored. The data is not passed on to third parties in this case but only used to process the conversation.

b) Legal basis for data processing

In the presence of the user’s consent, the legal basis for the data processing is Art. 6 Par. 1 letter a GDPR. The legal basis for the processing of data transmitted following the sending of an e-mail is Art. 6 Par. 1 letter f GDPR. If the contact by e-mail is for the purpose of concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 letter b GDPR.

c) Purpose of data processing

The processing of personal data from the input mask is used by us solely for the purpose of processing the contact. Contact by e-mail also implies the necessary legitimate interest in data processing. Other personal data processed during the sending procedure serve to prevent misuse of the contact form and to ensure the security of our technical information systems.

d) Possibility of opposition and elimination

The user always has the possibility to revoke his consent to the processing of personal data. If the user contacts us by e-mail, he can oppose the storage of his personal data at any time. In such a case, the conversation cannot be continued. All personal data stored as a result of the contact will be deleted in this case.

Rights of the data subject

The following list covers all the rights of the persons concerned under the GDPR. Rights that are not important to the website itself need not be mentioned. The list may therefore be shortened.

If your personal data are processed, you are a data subject within the meaning of the GDPR and have the following rights vis-à-vis the data controller:

a) Right to information

You may require confirmation from the person responsible that we are processing your personal data. In the event of processing, you may request the following information from the controller:

  • The purposes for which the personal data is processed
  • The categories of personal data that are processed
  • Recipients or categories of recipients to whom your personal data has been or is being disclosed
  • The intended duration of the storage of your personal data or, if concrete information is not possible, the criteria for determining the duration
  • The existence of a right to rectify or delete personal data concerning you, a right to limit processing by the controller or a right to object to processing
  • The existence of a right of appeal to a supervisory authority
  • All available information on the origin of the data, if the personal data are not taken from the data subject
  • The existence of automatic decision making, including profiling under Art. 22 Para. 1 and 4 GDPR and – at least in these cases – relevant information on the logic involved and the intended scope and effects of such processing for the data subject.

You have the right to know whether your personal data are transferred to a third country or to an international organisation. In this context, you may require to be informed about the adequate safeguards under Art. 46 GDPR in relation to the transmission.

b) Right of rectification

You have a right of rectification and/or completion vis-à-vis the person in charge insofar as the personal data processed concerning you is incorrect or incomplete. The person responsible must undertake the rectification immediately.

c) Right to limit processing

Under the following conditions, you may require the limitation of the processing of your personal data:

  • if you dispute the accuracy of the personal data concerning you for a period of time which allows the person responsible to verify the accuracy of the personal data,
  • if the processing is unlawful and you refuse the deletion of the personal data and instead demand the restriction of the use of the personal data,
  • if the controller no longer needs the personal data for the purposes of the processing but you need them to assert, exercise or defend legal claims, or
  • if you have lodged an appeal against the processing under Art. 21 Par. 1 GDPR and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.

If the processing of your personal data has been restricted, such data – with the exception of their storage – may only be processed with your consent or in order to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of substantial public interest of the Union or a Member State. If the processing is restricted under the abovementioned conditions, you will be informed by the controller before the restriction is removed.

d) Right of deletion

1) Deletion obligation

You may require the person responsible to delete your personal data immediately and the person responsible is obliged to delete such data immediately for one of the following reasons :

  • Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You revoke your consent on which the processing was based pursuant to Art. 6 Par. 1 letter a or Art. 9 Par. 2 letter a GDPR, and there is no other legal basis for the processing.
  • You appeal against the processing under Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you appeal against the processing under Art. 21 Para. 2 GDPR.
  • Your personal data has been processed unlawfully.
  • The deletion of your personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.
  • Your personal data has been collected in connection with information society services offered pursuant to Art. 8 Para. 1 GDPR.

2) Information to third parties

If the person responsible has made public personal data concerning you and is required to delete them under Art. 17 Para. 1 GDPR, he shall, taking into account the technology available and the costs of implementation, take appropriate measures, also of a technical nature, to inform the data controllers who process personal data, of the fact that you as data subject have required them to delete all links to such personal data or copies or reproductions of such personal data.

3) Exceptions

There is no right of deletion to the extent that the processing is necessary.

  • to exercise the right to freedom of opinion and information;
  • to comply with a legal obligation which requires processing under Union or Member State law to which the controller is subject or in order to fulfil a task carried out in the public interest or in the exercise of public authority entrusted to the controller
  • for reasons of public interest in the field of public health according to Art. 9 Para. 2 letters h and i and Art. 9 Para. 3 GDPR
  • for archiving purposes in the public interest, for scientific or historical research or for statistical purposes pursuant to Art. 89 Para. 1 GDPR, insofar as the right
  • mentioned under (a) temporarily renders impossible or seriously prejudices the achievement of the purposes of such processing, or
  • to assert, exercise or defend legal claims.

e) Right to information

If you have asserted your right to rectify or delete data or to restrict processing vis-à-vis the controller, the latter is obliged to communicate the rectification, deletion or restriction to all recipients to whom your personal data have been disclosed, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed of these addressees with regard to the controller.

f) Right of portability

You have the right to obtain in a structured, current and machine-readable format the personal data concerning you that you have made available to the person responsible. Furthermore, you have the right to pass on this data to another person in charge without the person to whom the personal data has been made available being prevented from doing so.

  • if the processing is based on a consent under Art. 6 Para. 1 letter a GDPR or Art. 9 Para. 2 letter a GDPR or on a contract under Art. 6 Para. 1 letter b GDPR  and
  • if the processing is carried out using an automatic process.

In exercising this right, you also have the right to have your personal data transmitted directly from one manager to another manager if this is technically feasible, which must not prejudice the freedoms and rights of others.

The right of portability does not apply to the processing of personal data which is necessary to perform a task carried out in the public interest or in the exercise of public authority entrusted to the controller.

g) Right of opposition

For reasons arising from your personal situation, you always have the right to object to the processing of personal data concerning you made under Art. 6 Par. 1 letters e or f GDPR; this also applies to profiling supported by these provisions.

The data controller will no longer process personal data concerning you, unless it can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or if the processing serves to assert, exercise or defend legal claims.

If your personal data are processed for the purpose of direct advertising, you have the right to object to the processing of your personal data for such purposes; this also applies to profiling if it is in connection with direct advertising.

If you object to the processing for the purpose of direct advertising, your personal data will no longer be processed for such purposes.

In connection with the use of information society services – notwithstanding Directive 2002/58/EC – you can exercise your right to object by means of automatic processes for which technical specifications are used.

h) Right of revocation of the declaration of consent relating to data protection law

You have the right to revoke your statutory declaration of consent on data protection. The revocation of consent does not affect the legitimacy of the processing carried out on the basis of the consent up to the time of revocation.

i) Right of appeal to a supervisory authority

Notwithstanding any other remedy under administrative or judicial law, you have the right to complain to a supervisory authority, in particular in the Member State of your home, workplace or place of the alleged infringement, if you are of the opinion that the processing of your personal data violates the GDPR.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the situation and of the outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.

Privacy Policy for Cookies

This website uses cookies. These are small text files that allow specific information about the user to be stored on the user’s terminal while the user is using the website. Among other things, cookies make it possible to determine the frequency of use and the number of users of the pages, to analyse the usage behaviour of the pages, but also to make our offer more user-friendly. Cookies remain stored at the end of a browsing session and can be retrieved when the user revisits the site. If you do not wish to do this, you must configure your Internet browser to refuse to accept cookies.

A general objection to the use of cookies for online marketing purposes can be stated for many services, particularly in the case of tracking, via the US site or the EU site In addition, the storage of cookies can be achieved by disabling them in the browser settings. Please note that in this case not all functions of this online offer can be used.

Privacy Policy for SSL/TLS Encryption

This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of your browser changes from “http://” to “https://” and by the padlock symbol in the line of your browser.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Privacy policy for the contact form

If you send us enquiries via the contact form, the data you have provided in this form, including your contact details, will be kept by us for the purpose of processing the enquiry and in case of further questions. We will not pass on this data without your consent.

Privacy policy for newsletter data

If you wish to receive the newsletter offered on this site, we require an e-mail address from you as well as information allowing us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No other data will be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time by sending us an e-mail.

Privacy policy for the comment function on this website

For the comment function on this website, in addition to your comment, information about when the comment was created, your e-mail address and, if you do not post anonymously, your chosen username will be saved.

Storage of IP address

Our comment feature stores the IP addresses of users who post comments. As we do not check the comments on our site before they are activated, we need this data in order to be able to take action against the author in case of legal violations such as insults or propaganda.

Privacy Policy for Conflicting Mailings

We hereby object to the use of the contact data published within the framework of the printing obligation for the sending of advertising and information material not expressly requested. The operators of this website expressly reserve the right to take legal action in the event of the sending of unsolicited advertising information, e.g. by unsolicited e-mails.

Using Google Maps

This website uses Google Maps. This allows us to display interactive maps directly on the website and allows you to use the map function in a convenient way. When you visit the website, Google receives the information that you have called up on the corresponding sub-page of our website. This occurs regardless of whether Google provides a user account through which you are logged in or if there is no user account. If you are logged in to Google, your data will be directly assigned to your account. If you do not wish to be assigned to your profile on Google, you must sign out before activating the button. Google saves your data in the form of user profiles and uses them for advertising, market research and/or website design purposes according to demand. In particular, this is done (even for users who are not logged in) to provide needs-based advertising and to inform other social network users about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right. Further information on the purpose and scope of data collection and processing by Google, as well as additional information on your rights in this regard and on the setting options for the protection of your privacy can be found at

Privacy Policy for Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Ireland Limited. If the person responsible for processing the data on this website is located outside of the European Economic Area or Switzerland, Google Analytics data will be processed by Google GmbH. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.

We may use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for the cross-analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you

can deactivate the cross-analysis of your usage in the settings under “My Data”, “Personal Data”.

The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. We would like to point out that on this website, Google Analytics has been extended by the code “_anonymizeIp();” in order to guarantee the anonymous recording of IP addresses. As a result, IP addresses are processed in abbreviated form, so that a personal reference can be excluded. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is therefore immediately deleted.

Only in exceptional cases is the complete IP address transferred to a Google server in the USA and shortened there. On behalf of the website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. For exceptional cases in which personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield,

Google Analytics uses cookies. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: disable Google Analytics.

You can also prevent the use of Google Analytics by clicking on this link: Disable Google Analytics. A so-called “opt-out” cookie will then be stored on your data carrier, which will prevent the processing of personal data by Google Analytics. Please note that if you delete all cookies from your end device, these opt-out cookies will also be deleted, which means that you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. Deactivation cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer or other device.

Privacy Policy for Facebook

This website uses the functionality of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. When you access our pages with Facebook plug-ins, a connection is established between your browser and Facebook’s servers. Data is already transferred to Facebook as part of this process. If you have a Facebook account, this data can be linked to it. If you do not want this data to be linked to your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or clicking on a “Like” or “Share” button, are also transferred to Facebook. You can learn more at

Privacy Policy for Twitter

This website uses the functionality of Twitter, Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. When you access our pages with Twitter plug-ins, a connection is established between your browser and the Twitter servers. The data is already transferred to Twitter. If you have a Twitter account, this data can be linked to it. If you do not want this data to be linked to your Twitter account, please log out of Twitter before visiting our site. Interactions, in particular clicking on a “Re-Tweet” button, are also transferred to Twitter. You can find out more at

Privacy Policy for LinkedIn

This website uses the LinkedIn network features. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you access one of our pages containing LinkedIn functionality, a connection to LinkedIn’s servers is established. LinkedIn will be notified that you have visited our sites using your IP address. If you click LinkedIn’s “Recommend” button and are logged into your LinkedIn account, LinkedIn is able to track your visit to our site for you and your account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or its use by LinkedIn.

For more information, please refer to LinkedIn’s privacy policy at

Privacy Policy for YouTube

On this site, the functions of the “YouTube” service are integrated. “YouTube” is owned and operated by Google Ireland Limited, a company incorporated under the laws of Ireland, having its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which operates services in the European Economic Area and Switzerland.

Its legal agreement with YouTube consists of the terms and conditions set out at the following link: These Terms constitute a legally binding agreement between you and “YouTube” with respect to your use of the Services. The Google Privacy Policy explains how “YouTube” treats your personal information and protects your privacy when you use the Service.

Order processing in the online shop with customer account

We process our customers’ data in accordance with the provisions of the EU-RGPD, as part of the ordering processes of our online shop, in order to enable them to select and order the selected products and services, as well as to enable payment and delivery or fulfilment.

The processed data includes master data (inventory data), communication data, contract data, payment data and the persons concerned by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in connection with the operation of an online shop, invoicing, delivery and customer services. For this purpose, we use session cookies, e.g. to store the contents of the shopping cart, and permanent cookies, e.g. to store the login status.

The processing is based on Art. 6 para. 1 lit. b (execution of order processes) and c (mandatory legal archiving) GDPR. The information marked as required is necessary for the justification and execution of the contract. We only pass on the data to third parties in connection with delivery, payment or within the scope of legal authorisations and obligations. Data is only processed in third countries if this is necessary for the fulfilment of the contract (e.g. at the customer’s request for delivery or payment).

Users have the option of creating a user account, in which they can, among other things, view their orders. As part of the registration process, users will be informed of the mandatory data required. User accounts are not public and cannot be indexed by search engines, e.g. Google. If the user has terminated his user account, his data will be deleted with regard to the user account, provided that its retention is necessary for reasons of commercial or tax law in accordance with Art. 6 para. 1 let. c GDPR. The customer account data will remain until deletion with subsequent archiving in the event of a legal obligation to do so. Users are responsible for backing up their data in the event of termination before the end of the contract.

Within the framework of the registration and renewal of connections and the use of our online services, we record the IP address and the time of the action of the user concerned. The storage is based on our legitimate interests, as well as on the user’s need for protection against misuse and other unauthorized uses. This data will not be passed on to third parties, unless this is necessary to enforce our rights or if there is a legal obligation to do so in accordance with Art. 6, para. 1, lit. c GDPR.

The deletion is carried out after the expiry of the legal guarantee and comparable obligations, the necessity of keeping the data is checked at irregular intervals. In the case of legal archiving obligations, deletion takes place after the expiry of these obligations.


We may change this Privacy Policy at any time without notice. The current version published on our website applies. If the data protection statement is part of an agreement with you, we will inform you of the change by e-mail or other appropriate means in the event of an update.

Questions on data protection

If you have any questions regarding data protection, please send us an e-mail or contact the person responsible for data protection within our organisation, listed at the beginning of this privacy policy.

This statement also applies to our subsidiaries in the EU.

Le Locle, 12.06.2020

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