Returns are accepted only with the prior approval of DIXI Polytool.

The return request must include the delivery date and the delivery slip number.

Certain items cannot be returned, including:

• Special tools (custom-made items/SP tools),
• Items no longer in the product line,
• Items showing signs of use or lacking their original packaging,
• Items delivered more than 12 months ago.

For accepted returns, DIXI Polytool reserves the right to apply a 20% deduction for processing and reconditioning fees, increased to 50% for deliveries made more than 6 months ago.

Yes, certain tools can be resharpened to specific dimensions.

It is also possible to coat them after resharpening.

The tools must still be in “good condition” (broken tools will be refused).

Download the price list

Prices are net and final. No discounts apply to these prices.

If your diameter is not listed in the table, it means we cannot resharpen it. Therefore, please do not send us your tools.

No. Special tools manufactured according to the customer’s specifications (drawings, dimensions, tolerances, etc.) cannot be returned or exchanged.

The buyer is responsible for the accuracy of the information provided.

The buyer must inspect the merchandise immediately upon receipt.

Any claims must be reported within 7 days of receipt or immediately upon discovery of a defect during the warranty period.

To process a claim, the following information is required:

• A detailed description of the problem,
• The tool’s complete part number and lot number,
• The delivery slip number,
• The tools in question.

For customers in France, there is no minimum order amount.

There is no minimum order quantity for standard tools.

For special tools, the minimum quantity is often 2 pieces.
However, for custom designs, DIXI Polytool SA reserves the right to deliver a quantity that is ±10% higher or lower than the specified quantity, with a minimum of one piece.

Yes - as a private individual, you can place an order only at the reception desk in Scionzier (payment must be made by bank transfer after receiving the pro forma invoice).

Yes, that's possible.

They must be used in their entirety within 12 months of placing the order.

If you have changed your name or moved, please send your change of address by email to dixifrance@dixi.com or to your contact person.

By invoice.

After a credit check, corporate customers and public institutions receive their orders on an invoice basis. Payments must be made within 30 days net of the invoice date.

Invoices will be sent exclusively by email.

Delivery takes 1 to 2 days for France and 2–3 days for Belgium for standard tools; delivery times for special tools are specified in the quotes.

All orders placed by email or phone that we receive by 10:30 a.m. (Monday through Friday) will be delivered the next day.

For orders placed through the e-shop, since there is a processing time (synchronization), all orders placed that we receive by 10:00 a.m. (Monday through Friday) will be delivered the next day.

Step 1: Log in to the eShop here.

Step 2: You will receive your registration confirmation via email.

Step 3: We'll adjust your prices. New customers can take advantage of personalized DIXI Polytool prices in the eShop.

Step 1: Register as a customer, fill out the form, and send it back to us at dixifrance@dixi.com

Download the form

Step 2: Log in to the eShop here.

Step 3: You will receive your registration confirmation via email.

Step 4: We adjust your prices; if there are any discounts, they will be applied directly in the online store. You’ll be able to see both the gross price and the net price there.

No, a banner appears on your account stating that your account must be verified before you can place an order.

Yes, if it hasn't been sent yet. Please contact us as soon as possible at dixifrance@dixi.com

If the package has already been shipped, you may return the tools directly to us.

For accepted returns, DIXI Polytool reserves the right to apply a 20% deduction to cover processing and reconditioning costs.

Invoices are processed at the end of the month and sent by email.