Returns are accepted only with the prior approval of DIXI Polytool.

The return request must include the delivery date and the delivery slip number.

Certain items cannot be returned, including:

• Special tools (custom-made items/SP tools),
• Items no longer in the product line,
• Items showing signs of use or lacking their original packaging,
• Items delivered more than 12 months ago.

For accepted returns, DIXI Polytool reserves the right to deduct 20 percent, or a minimum of 20 euros, to cover processing and repair costs. For deliveries made more than 6 months ago, this deduction increases to 50 percent.

Yes, certain tools can be resharpened depending on their dimensions. We also accept tools from competitors, but not HSS tools.

It is also possible to coat them after resharpening.

The tools must still be in “good condition” (broken tools will be refused).

Download the price list

Prices are net and final. No discounts apply to these prices.

If your diameter is not listed in the table, it means we cannot resharpen it. Therefore, please do not send us your tools.

No. Special tools manufactured according to the customer’s specifications (drawings, dimensions, tolerances, etc.) cannot be returned or exchanged.

The buyer is responsible for the accuracy of the information provided.

The buyer must inspect the merchandise immediately upon receipt.

Any claims must be reported within 7 days of receipt or immediately upon discovery of a defect during the warranty period.

To process a claim, the following information is required:

• A detailed description of the problem,
• The tool’s complete part number and lot number,
• The delivery slip number,
• The tools in question.

For orders not placed through the eShop, a minimum order value of 50 euros applies in Germany.

The minimum order quantity is based on the minimum order value.

For special tools, the minimum quantity is often 2 pieces.
However, for custom designs, DIXI Polytool reserves the right to deliver a quantity that is ±10% higher or lower than the specified quantity, with a minimum of one piece.

No, we do not supply residential customers.

Yes, that's possible.

They must be used in their entirety within 12 months of placing the order.

If you have changed your name or moved, please email your change of address to your contact person in the internal or field sales department.

For corporate customers, payment is made by invoice. Following a successful credit check, companies and public institutions will be supplied on account.

Invoices are due within 30 days net from the invoice date.

Invoices will be sent exclusively by email.

The delivery time for standard tools is 1 to 2 days.

All orders placed by email or phone that we receive by 10:30 a.m. (Monday through Friday) will be delivered the next day.

For orders placed through the e-shop, since there is a processing time (synchronization), all orders placed by email or phone that we receive by 10:00 a.m. (Monday through Friday) will be delivered the next day.

Step 1: Log in to the eShop here.

Step 2: You will receive your registration confirmation via email.

Step 3: We'll adjust your prices. New customers can take advantage of personalized DIXI Polytool prices in the eShop.

Step 1: Register as a customer, fill out the form, and send it back to us at dixipolytool@dixi.com

Download the form

Step 2: Log in to the eShop here.

Step 3: You will receive your registration confirmation via email.

Step 4: We adjust your prices; if there are any discounts, they will be applied directly in the online store. You’ll be able to see both the gross price and the net price there.

No, a banner appears on your account stating that your account must be verified before you can place an order.

Yes, if it hasn't been sent yet. Please contact us as soon as possible at dixipolytool@dixi.com

If the package has already been shipped, you may return the tools directly to us.

For accepted returns, DIXI Polytool reserves the right to deduct 20 percent, or a minimum of 20 euros, to cover processing and repair costs.

Invoices are issued the same day or, at the latest, the following day, and sent by email.